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Free Your Body Therapy – Terms and Conditions.

Welcome to Free Your Body Therapy, where we are committed to delivering high-quality osteopathic care, physiotherapy, and rehabilitation services. Our focus is on patient-centred care, providing a safe and welcoming environment while maintaining service efficiency. To ensure a seamless experience, we encourage all clients/patients to review our Terms & Conditions before booking. By scheduling an appointment or signing up for a membership, you agree to these terms.

We have implemented this document to clearly outline our guidelines regarding attendance, safety, and membership use.

Patient/Professional Agreement – Disclaimer:

  • At Free Your Body Therapy, we do not claim to cure medical conditions. However, we use our expertise to design a safe and effective therapy/exercise programme tailored to your injury, pain levels, fitness, and goals to help restore pain-free movement.
  • We provide coaching, supervision, advice, and support to assist in achieving your goals.
  • Necessary equipment will be provided during your session; however, you may need to purchase additional equipment for home use.
  • All patient information is kept strictly private and confidential.

New Patients:

  • Full payment is required to confirm your initial appointment.
  • We securely store payment details to ensure a seamless billing process for future sessions.
  • Missing your initial or subsequent appointments within your first course of treatment may result in no further appointments being offered.
  • Late cancellations or missed appointments are non-refundable.

Attendance:

Your appointment is reserved specifically for you. Missed appointments without notice impact our ability to accommodate other patients. When arriving for your appointment:

  1. Please arrive on time to avoid disruptions.
  2. Arriving late disrupts the schedule for both our practice and other patients.
  3. Arrive early if you need to change before your session.
  4. Wear non-restrictive clothing. Some sessions may require removing footwear (appointment dependent).

Lateness Policy:

  • Sessions will end at the scheduled time, even if you arrive late. Exceptions may be considered in emergencies at our discretion.
  • If you are significantly late (15 minutes+), you will need to reschedule, and an additional appointment fee may apply.

Cancellation Policy:

  • Please provide at least 12 hours notice for cancellations or rescheduling. This allows us to manage our schedule effectively and offer timely care to those in need.
  • We reserve the right to withhold future appointment offerings and charge 100% of the appointment fee if you cancel without the required notice.
  • Repeated late cancellations may lead to restrictions on future bookings.

Note that late cancellation fees apply to all of our private services.

Missed Appointments:

  • Missed appointments are charged in full.
  • Payment must be settled before future bookings are accepted.
  • Unpaid invoices will incur additional charges to cover administrative costs, including reminder calls, letters, and, if necessary, referral to a debt collection agency.

Note that missed appointment fees apply to all of our clinic services.

Appointment Times:

  • While we aim to adhere to scheduled times, unforeseen delays may occur.
  • In such cases, we will notify you and offer an alternative appointment or an alternative therapist if available. Your understanding and cooperation are appreciated.
  • If we cancel your session due to unforeseen circumstances, we will reschedule at no additional charge.

Appointment Reminders:

  • While we offer reminder notifications via email/text messaging service, this is a courtesy service.
  • You are responsible for managing your appointments and ensuring your contact information is accurate.

Membership:

  1. Membership & Payments:
    • The membership is a 12-month minimum commitment, billed monthly.
    • Payment is automatically processed on the agreed billing date each month.
    • This membership provides a set number of monthly appointments – unused sessions do not roll over to the next billing cycle.
  2. Session Booking & Cancellations:
    • Sessions must be booked in advance and are subject to availability.
    • A minimum of 12 hours’ notice is required to reschedule or cancel a session.
    • Missed appointments or late cancellations will be forfeited and cannot be rescheduled.
  3. Membership Usage:
    • The membership includes a set amount of minutes per month, which can be used for any combination listed in the specific membership.
    • Please review the specific membership to understand what sessions are included.
    • Sessions must be used within the current monthly billing cycle and do not carry over.
  4. Membership Changes & Cancellation:
    • Early cancellation before the 12-month term may incur a cancellation fee.
    • After the 12-month commitment, the membership will continue on a rolling monthly basis unless cancelled with 30 days’ notice.
    • FYB reserves the right to update membership pricing or terms with prior notice.
  5. General Policies:
    • Memberships are non-transferable and may only be used by the registered member.
    • FYB reserves the right to refuse service or terminate memberships in cases of non-compliance with clinic policies.
    • By signing up, you confirm that you are medically fit for participation in exercise and therapy sessions.

Safety and Communication:

  • To maintain a safe environment, patients exhibiting violent, abusive, or aggressive behaviour will not be accommodated at our clinic.
  • Please be advised that CCTV cameras operate throughout the clinic for the safety and security of all clients and staff. These cameras are used solely for monitoring and ensuring the safety of everyone within the premises. Video footage is securely stored and can be reviewed only by authorised personnel when necessary for security, training, or legal purposes. By entering the clinic, you consent to being recorded, unless you request an exemption. If you have any concerns regarding privacy, please speak to a member of FYB.

We appreciate your cooperation, which helps ensure the effectiveness of our services.

Reviewed: 8th April 2026